Support / 06
A useful report gets a useful answer.
Send the browser version, operating system, file size, column count, and the exact step that failed. Do not attach confidential source data.
support@jasongrid.comProtect the file while describing the problem.
- Share sizes, timings, and error text before sharing data.
- Use a synthetic sample if the issue needs a reproducible CSV.
- State whether the project was newly imported or reopened.
- For billing, include the account email but never a card number.