Support / 06

A useful report gets a useful answer.

Send the browser version, operating system, file size, column count, and the exact step that failed. Do not attach confidential source data.

support@jasongrid.com

Protect the file while describing the problem.

  • Share sizes, timings, and error text before sharing data.
  • Use a synthetic sample if the issue needs a reproducible CSV.
  • State whether the project was newly imported or reopened.
  • For billing, include the account email but never a card number.