Cancel renewal or ask for a refund without a maze.
Paddle handles Jason Pro payments as merchant of record. Refunds follow Paddle policy, our review of the request, and mandatory law.
This is a pre-launch policy. Sandbox checkouts do not create a real charge.
Cancel a subscription
Open Account, restore the purchase if needed, then open the Paddle billing portal and cancel renewal. Cancellation normally keeps Pro available until the end of the already-paid period. It does not automatically refund a past charge.
Request a refund
Use the support link in your Paddle receipt or email support@jasongrid.com with the purchase email and Paddle transaction reference. Never send a card number. Explain the reason so the request can be reviewed promptly.
How requests are decided
Requests are assessed under the Paddle Refund Policy, the checkout terms, the circumstances of the request, and any non-waivable consumer rights. Nothing here limits rights that the law in your country requires.
After a refund
A full refund or charge reversal may end the related Pro entitlement. Local projects remain on the device, but Pro-only operations require an active verified entitlement.